FAQ

Frequently Asked Questions

System Requirements

Windows hosting environment requirements:

  • Must support ASP
  • Must support Access database
  • Must support FSO (for data operations and image uploads)
  • Must support Adodb.Stream (for static page generation)
  • Recommended: Jmail support (email component)
  • Recommended: ASPjpeg support (thumbnail and watermark component)

If unsure whether your hosting supports these components, request our testing tool.

Purchase Process

Method 1: Secure Online Transaction

  • Select and purchase your template
  • Owner delivers via messaging or QQ (RAR compressed file)
  • If owner is offline, leave your email in notes—we'll deliver within 24 hours
  • Confirm receipt and provide feedback once verified

Method 2: Bank Transfer

  • Confirm template selection and pricing with owner
  • Transfer payment to owner's bank account
  • Contact owner to confirm receipt of payment
  • Receive delivery via QQ, email, or other messaging

Purchase Terms

  • Source code is for personal use only; unlimited website installations permitted
  • Source code cannot be resold or transferred to others
  • We guarantee source code functionality and security; we assist with bug fixes
  • Design modifications and feature additions incur additional fees
  • Once delivered, no exchanges, returns, or refunds are accepted

After-Sales Support

Services Included:

  • Program usage consultation (messaging, QQ, email, remote assistance, phone)
  • Free bug fixes and functional issue resolution
  • Free security vulnerability patches
  • IIS installation guidance and remote assistance
  • Domain resolution, hosting binding, and FTP upload support
  • Existing customers receive free upgrades

Not Covered:

  • Issues from self-modified templates or code
  • Database errors from direct user manipulation
  • System failures from server or hosting issues
  • Third-party system failures
  • Professional technical training (web design, programming, etc.)

Custom modifications and repairs require additional fees. Use your original purchase account for support inquiries. We reserve the right to terminate service if violations are detected.